Kotak Mahindra Walkin Drive For Freshers On 5th to 9th October 2015

Company Name : Kotak Mahindra

Company Profile : Ing Vysya Bank Ltd. Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

Company Website : www.kotak.com

Job Description :

Job Description :

The key priorities for the Retail Bank are acquisition of new customers, ensuring we become the Primary Bank by meeting the financial needs of our customers, growing CASA & Retail Deposits and increasing cross-sell of all products offered by the Bank.

1. Handling customer calls

Providing account information
Blocking and reissuing cards
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / mibank Pin requests
Net banking/Business banking ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
2. Business Generation Targets:

Channel Migration Tpin , E-reg, I banking, SMS Banking and IVR migration
Sales As per monthly targets assigned.
3. Discipline

Punctuality and Nil Unplanned leave
Discipline Maintain decorum in the office
Ensure weekly review with TL .
4. Compliance and Unit Controls

Call capture and reporting to be accurate, complete and timely
Follow Call procedure
Adhere to validation procedure
Answer calls in a courteous manner
Answer calls within one ring
Complaint logging, tracking and closing
Assure Call pack Awareness of and adherence to compliance/money laundering guidelines
Adherence to reversal policies and budgets.
Responding to queries on Consumer Finance
Cross-selling
Job Location : Bangalore

Salary : Best In The Industry.

Educational Qualification : Any Graduate, Post Graduate

Experience Required : 0 – 3 years

Apply Mode : Walkin

Important Dates : 5th to 9th October 2015

Walkin Dates : 5th to 9th October 2015

Walkin Time : 9 AM

Walkin Venue :

Kotak Mahindra Bank
Regiona office, 1st Floor
#22 hara Chamber, KH Road
Bangalore – 560027

Conatct Person: Priyanka G