Dell Walkin Drive Freshers on 13th october 2015

Company Profile:
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.

Website : www.dell.com

Job Role : Client Technical Support Associate

Eligibility : Any Degree

Experience : 0 – 3 Years

Job Location : Gurgaon

Dell Walkin Drive Date : 13 Oct 2015

Dell Walkin Drive Time : 11:00 AM – 03:00 PM

Job Description:

Troubleshooting of dell laptops.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization,
performance, and usage of assigned products.
Diagnosis & resolving of the hardware problems and troubleshooting.
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Provides basic remote deployment, maintenance and consulting services.
Job Requirements:

Should be open to work in night shifts in a 24×7 environment.
Should have excellent communication skills in English.
Dell Walkin Drive Venue Details:

Dell International Services India Pvt Ltd,
Vipul Tech Square, Sector Road (Golf Course Road),
Sector 43, Gurgaon 122002.