Amazon Mega Walk In For Freshers On 19th to 21st Oct 2015

Company Name : Amazon

Designation :Customer Service Associate

Qualification : Minimum 10+2 or Any graduate/ PG is eligible to apply.

Experience :  0 – 5 Years

Location: Hyderabad / Secunderabad

Salary: Rs 2,50,000 – 3,50,000 P.A

Job Description:

A successful Associate should possess the following skills:

Communication Skills :

  • Excellent communications skills (Written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills– ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customer issue without distraction to resolution
  • Good composition skills– ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • Computer knowledge/ Skills
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in their environment
  • Customer Focus
  • Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrable interpersonal skills with a diverse customer base
  • Demonstrable conflict resolution, negotiating, and de-escalation skills
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including daily schedule as assigned
  • Flexible with working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Problem Solving Skills
  • Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
  • Ability to approach problems logically & rationally
  • Action oriented and self-disciplined
  • Organized and detail oriented
  • Ability to quickly & effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
  • Communication Skills:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Apply Mode: Walk In

Walk In Date: 19th to 21st Oct 2015

Walk In Time : 10:00 AM to 3:00 PM

Walk In Venue :
Amazon Development Centre Pvt.Ltd,
Raheja Mind Space,
Building No:09,10th Floor,
Hi-tech City,Hyderabad

Land Mark: Opposite to Westin Hotel